Terms & Conditions
Services Terms
Our terms of service are outlined in your intake and consent forms, which are sent directly from our electronic health record system before your appointment. If you have questions about our terms, please refer to your consent forms or contact us at
Gift Card/Voucher Terms & Conditions
This gift card/voucher holds a dollar value and can be redeemed toward any service or product offered by Charlotte Medical & Aesthetic, up to the card’s balance. It does not expire, and no activation, dormancy, or maintenance fees apply.
All treatments begin with an assessment by Charlotte Osler, Nurse Practitioner, and are provided only at her clinical discretion. If a treatment isn’t suitable for the cardholder, the full balance remains available for other services or products. Because the card holds a dollar value rather than a specific treatment or number of units, its value is not affected by future changes to our pricing.
Gift cards are issued as e-gift cards and delivered by email to the address provided at purchase. Please double-check the address at checkout, as we are not responsible for cards sent to an incorrectly entered address.
Gift cards/vouchers can only be used for services booked directly with Charlotte Medical & Aesthetic through our online booking page. Bookings made through third parties are not eligible. Appointments must be booked in advance, and the gift card or its code should be presented at the time of booking or payment. The cardholder is responsible for tracking their remaining balance. If a purchase exceeds the balance, the difference can be paid with another payment method. To check a balance, contact us at hello@charlotteosler.com.
This gift card is not redeemable for cash and is non-refundable once purchased, except where required by law. Please treat it like cash: we can replace a lost or stolen card only if it can be verified by its code or proof of purchase. Gift cards cannot be combined with other promotional offers unless stated. Any bonus value added as part of a promotion will be clearly marked and is subject to that promotion’s terms below.
We may update these terms from time to time, but changes will never reduce the value of a gift card already purchased.
These terms are governed by the laws of the Province of Ontario. Questions? Contact us at hello@charlotteosler.com.
Promotions: More to Love
Promotions run only for their marketed terms, such as the stated date range or total or until the advertised number of promotional sales, whichever is reached first. Promotions will not be extended. Purchase a gift card/voucher in a qualifying amount and receive bonus value:
[$50 to $149: 10% bonus value]
[$150 to $249: Up to 19% bonus value]
[$250 and up: 20% bonus value, to a maximum bonus of $100]
Bonus value is added to the original gift card/voucher. It is based on the amount of a single purchase and cannot be combined across separate purchases, split, or transferred to another gift card/voucher. If you wish to give the gift of more to several people, we recommend purchasing each gift card/voucher as an individual transaction.*
*Limitations apply. Each customer may make up to 4 promotional purchases per promotion period for offers with a bonus of 19% or lower, and up to 2 for offers with a bonus of 20% or higher. Bonus value can be redeemed toward services only, has no cash value, and does not expire. Where a promotional code is provided, it must be entered at checkout to receive the bonus value. Promotions cannot be combined with any other offer unless stated.
If a gift card/voucher purchased during this promotion is refunded where required by law, the bonus value is removed. Ending or changing a promotion will not affect gift cards/vouchers already purchased.
Promotional Codes
From time to time, we offer promotional codes, including but not limited to Founding Member, Inner Circle, community, post-event, and birthday offers.
Membership codes. Terms for membership codes, such as Founding Member and Inner Circle codes, are subject to change, and these codes are not guaranteed for any set period.
Time-limited offers. Community codes, post-event discounts, and birthday offers expire on the date noted when the offer is given. Expired codes cannot be reinstated or extended.
Medical products. In keeping with professional licensing standards and applicable laws, promotional codes do not reduce the price of any medication, drug, or medical product. Any discount is applied to the service fee only.
General conditions. Unless stated otherwise, promotional codes:
apply only to services booked directly with Charlotte Medical & Aesthetic through our online booking page
are limited to one code per booking and cannot be combined with other offers
cannot be used toward the purchase of gift cards/vouchers
are non-transferable and have no cash value
We may refuse or cancel any code used in error or in a way that does not follow these terms.
Event Terms
Tickets for The Romance Society events, organized by Charlotte Medical & Aesthetic, are sold through our Ticket Tailor page. By purchasing a ticket or attending an event, you agree to these terms.
Refunds and transfers. Tickets are non-refundable. Ticket transfers may be permitted at our discretion; please contact us at hello@charlotteosler.com before the event to request one.
Changes to events. We may cancel, postpone, or adjust an event due to circumstances such as severe weather, illness, venue issues, low registration, safety concerns, or other events beyond our control. If an event is cancelled, postponed, or moved more than 10KM from the original location, ticket holders will be offered a full. Minor changes to the program, vendors, or schedule do not qualify for a refund.
Vendors. Purchases made from vendors at our events are between you and the vendor. Questions about those products, payments, or returns should be directed to the vendor.
Photography and video. Photos and video may be taken at our events. By attending, you consent to being photographed or recorded and to the use of these images by Charlotte Medical & Aesthetic on our website, social media, and marketing materials, without compensation. If you prefer not to be photographed, please let our photographer or a team member know at the event, or email hello@charlotteosler.com, and we will do our best to accommodate you.
Conduct and belongings. We ask all guests to treat others and the venue with respect. We may ask anyone behaving inappropriately to leave without a refund. Guests are responsible for their personal belongings.
Questions? Contact us at hello@charlotteosler.com.
Privacy Policy
Charlotte Medical & Aesthetic respects your privacy. This policy explains how we collect, use, and protect personal information through our website, gift card and event sales, and marketing.
Information we collect. We collect information you provide to us, such as your name, email address, phone number, and purchase details when you book an appointment, buy a gift card/voucher or event ticket, join our mailing list, or contact us. Our website may also collect basic usage data through cookies, such as pages visited and browser type.
Personal health information. Health information you share as a patient, including intake nd consent forms and treatment records, is collected and protected in accordance with Ontario's Personal Health Information Protection Act (PHIPA). It is stored in our secure electronic health record system and is never used for marketing.
How we use your information. We use your information to provide services, process bookings and payments, deliver gift cards and event tickets, respond to inquiries, and, with your consent, send you newsletters, event invitations, and offers. We do not sell or rent your personal information.
Marketing emails. We only send marketing emails to people who have agreed to receive them. You can unsubscribe at any time using the link in any email or by contacting us.
Service providers. We use trusted third-party providers to operate our business, including our website platform, online booking and health record system, ticketing platform, and payment processors. These providers only receive the information needed to perform their services. Some may store information outside of Canada, where it may be subject to the laws of that country.
Event photos. Photos and video taken at our events may be used as described in our Event Terms. Treatment photos are only taken and used with your separate written consent.
Security and retention. We take reasonable steps to protect your information from loss, misuse, and unauthorized access. We keep personal information only as long as needed for the purposes above or as required by law, including professional record-keeping requirements.
Your rights. You may request access to, or correction of, the personal information we hold about you, or withdraw your consent to marketing, by contacting us at hello@charlotteosler.com. If you have concerns about how your information is handled, you may also contact the Information and Privacy Commissioner of Ontario.
Changes to this policy. We may update this policy from time to time. The latest version will always be posted on this page with its last updated date.